Our services

We as a service provider

ANG Global Net is committed to :

  • Make your brand image and the loyalty of your customers, our priority.
  • Follow and apply monitoring and control standards to insure an excellent service.
  • Ensure the achievement of Key Performance Indicator set up according to your requirements.

« The question is not to know whether the customer is right or is wrong, but to resolve his problem. » - GUY BURKHARDT

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Customer relationship management

Inbound calls

Inbound calls
  • Pre-sale treatment
  • Request of information on products and services
  • After-sales service
  • Technical support
  • Customer service
  • Management of customer loyalty campaigns
Outbound calls
  • Telesales
  • File qualification
  • Survey and Polling Campaign
  • Customer loyalty campaign
  • Telemarketing
  • Making appointments
  • Recovery Management
Customer relationship management

E-mail processing

Incoming e-mails
  • Pre-sales management (Request of information on products – Placing an order)
  • Modification of personal details
  • After-sales services
  • Complaints management
Outgoing e-mails
  • Prospection
  • Traitement et classification des emails
  • Gestion de recouvrement
Customer relationship management

Tchat service management

Pre-sales management: Business support, database supply
Sales and sales growth
After-sales management

« Professionalism is at the heart of our corporate culture. »

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Community management

Social network animation

SMS / Chat / Forum / Blog

Page animation
Feedback on publications
Messages validation and response
Discussion perpetuation

« Social media is about sociology and psychology more than technology » – Brian Solis

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Moderation, virtualization and data capture

Text processing
  • Text input
  • Text editing
  • Database input and organisation
Website
  • Creation and on-line publishing of product sheets
  • Content moderation
  • E-mail content processing